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Help / Frequently Asked Questions.

Ordering Posters from National Poster Prints is simple, just follow the steps in the 1-2-3 Order page, when ordering from National Poster Prints please ensure that you read and understand our Terms and Conditions prior to placing any order.

UPLOADING AN IMAGE USING THE ONLINE FILE UPLOADER

You can upload your image/file simply and instantly with our new file upload facility. Simply click on UPLOAD YOUR FILE and you will be taken to the file upload page. Then click on 'browse' and a window will open for you to browse your computer files to find the image you want to upload. Once you have found the file click on the 'open' button on the bottom right of the window - this will close your home file window and show the file name chosen in the 1st file field. Next, create a subdirectory by entering your surname in the field "New subdirectory? Name:". If you are only uploading one image, simply click on 'begin upload' and the file uploader will update you on the file upload as it happens. Once the uploader is complete - you are done!
Multiple file uploads. Do the same as above, but before you 'begin upload' choose 'add another file' and browse to get that file on your computer. You can add multiple images by continuing to 'add another file'. If you have any queries please email us.

Suitable files/photos - choosing the right image size to enlarge.

A digital image is composed of dots or pixels arranged in rows and columns. The higher the number of megapixels your camera is able to shoot the better your enlargement will be. The best images are TIF or a low compression JPG. We cannot use RAW files, but you can shoot these yourselves and then convert to tif. Whilst we can enlarge any image to a poster size, more megapixels and no compression yield the sharpest results.

Gloss or Satin Poster?
Generally speaking, we sell more posters in satin/low gloss for portraits and wedding photos, for everything else our clients normally order gloss. Gloss brings the colours up sharp and vibrant, whereas satin/low gloss tends to soften the image.

Is your credit charged when you order?
No. We wait to see your image then match it to your poster order and make sure that it will pass our basic pixel test. If the image is not suitable we will contact you immediately at no cost.

Poster Handling and Packaging - do we take care?
Our absolute priority is to dispatch your poster in A1 condition. Once your image is printed we allow it to dry thoroughly. Once dry we cover it with a bank paper sheet and gently roll the poster which avoids any scratches or marks. At all times we handle your poster with cotton gloves to ensure there are no moisture or sweat marks. Once rolled inside the tube we seal the tube with security tape. Australia Post are our preferred delivery service and they do an excellent job. We would always recommend Registered Post as an add-on to be sure that your goods are insured and signed for, but only rarely has an accident damaged a poster in transit. Please note National Poster Prints is not liable for any damage in transit.

How to send your image?
Email digital images less than 12mb in size to info@posterprints.com.au. Anything larger than 12mb, please send on non-returnable CD. If you are sending an original print for scanning please note that there will be a charge to send it back to you.

Shopping cart problems
If you run a firewall or a program like Zone Alarm our shopping cart may not update correctly. To avoid this issue you may need to temporarily disable these softwares.

Should I put my image in a word document or pdf?
No. Word documents and pdfs don't allow us to control the colour tones or scaling, whereas a jpeg/tif file will be neutral and we can easily scale these to give you the best outcome.

Do you need a panoramic or custom size poster print that doesn't match the sizes we have in our catalogue?
No problem, just email us and tell us what size you want and we will gladly quote that for you.

Do you want to pay by American Express or Diners Club, but we don't offer it as an option?
Please email us and we will look into it for you for the future. Our customer base hasn't been requesting this but we can certainly look at it for you as a future payment option.

The order doesn't show the correct GST amount re: freight?
This an issue being looked at by the secure payment method providers, however, please note that we provide a Tax Invoice with your goods when shipped to you, and on that the GST will be correctly shown. The total order amount you receive is correct, just the GST amount may appear incorrectly calculated. The Australian Taxation Office only looks at the Tax Invoice as your proof of purchase, not the Order Form. We are intending to resolve this in the very near future.